アカウントの同期処理中に、ダッシュに表示される同期状態が（特に0%や10%で停止するケース）止まってしまうことがあります。これは、同期処理が何らかの問題により中断または一時停止していることを示しています。ここでは、同期が停止した状態を解消する方法をご説明します。各手順を順を追って実施してください。
Ensure you're reading the right guide
First, We have multiple guides for Sync related matters, please ensure you are reading the correct one for your problem, if you sync is not stuck or you're experiencing some other sync issue please see Sync Errors BEFORE you start.
These problems are slightly different and may require differing steps, so we've split them into separate guides.
やってはいけないこと
- Resoniteのデータ/データベースまたはキャッシュファイルを削除すること。 この操作を行うと、同期されていないアイテムを失う可能性があり、またその他の予期せぬ副作用が生じる場合があります。
- 他のアイテムやワールドを保存して同期を試みること。アイテムやワールドが正しく同期されていない場合にこの操作を行っても同期待ちに追加されてしまいます。
- 「ホームを終了して保存」をクリックすること。この操作も、同期待ちに追加される動作です。
- 連絡先タブを通じて、任意のオブジェクトや音声メッセージを送信すること。この操作も同期待ちに追加され、同期に関する問題が解決されるまで送信は行われません。
- 設定を変更すること。この操作も同期待ちに追加され、同期に関する問題が解決されるまで設定は適切に保存されません。
- Resoniteを再インストールすること。この操作を行っても、同期関連の問題は解決しません。これらは別の場所に保存されております。
Diagnosing a Stuck Sync
The first step for fixing a Stuck Sync, is to ensure it really is stuck. Sometimes syncing may take a long time or appear stuck but, it's just being slow. Follow these steps to confirm the issue:
- Examine the sync status section of your Dash menu. It is in the top bar of the dash and will usually display "All Synced" in green
- If it says "Syncing" and then a percentage, examine this percentage. See if it changes or increases. Give it a few minutes to double check that its not just being slow.
- If it is still not moving, then you have a stuck sync!
Fixing a Stuck Sync
Fixing a stuck sync, is a little challenging depending on what exactly is wrong so make sure to follow our steps.
First, let's try some steps which are common to many sync issues:
- Try restarting Resonite, this will re-start the sync process and can sometimes get it unstuck.
- Try disabling any mods, plugins or other modifications you have made to Resonite, these may affect syncing.
If you've tried these initial steps then let's move on to discovering exactly what's wrong:
- Examine your Log Files, Sync issues are usually shown in the "Regular" logs.
- The most recent file from the log folder should usually be the one to look at, it's more likely to show a stuck sync.
- Scroll through the file looking for the phrase "Sync".
- This term is usually quite overloaded as some of Resonite' internals are also called "Sync".
- Make sure you're looking for obvious errors, things that have the words "Fail" or "Error" in their text.
- Once you've found a relevant log file selection please read below in the following list ("Common Stuck Sync Causes"), to see if you can match any of the problems to your problem.
- If you can find a match, click its name in the table to find a dedicated guide just for that problem.
- If you cannot find a matching section, or have trouble with reading your log files, then please share a log file in the #questions-help forum on our Discord server, where another user can examine it to see what is wrong.
Common Stuck Sync Causes
| Name/Link | Example Log File contents | Description |
|---|---|---|
| Out Of Space | Fail Reason: Out of space |
Your Resonite Account's storage is full. Read the Out Of Space page for more help. |
| Too Many Requests | Fail Reason: Response status code does not indicate success: TooManyRequests (429); |
Your computer is making too many requests to Resonite at the moment. Read the Too Many Requests for more help. |
| Conflict | Anything that has the word "Conflict" | Your have a sync conflict, read the Conflict page for more help. |
Something else?
If you can't find something that matches the above list. Please report it on our issue tracker or in our Discord. In both cases make sure to provide a log file.