Mentors

Resonite Mentors logo/badge.

The Mentors is a volunteer-based program run by the Mentor Lead Team and overseen by Resonite Moderation. Those who are a part of it are volunteers from the Resonite community who help out, educate, or assist other users in their free time. They aim to provide help, assistance, and support to the entire community, especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.

What is a Mentor?

A Mentor is a member of the community that has volunteered their time to help users of all experience levels. They serve as an essential part of the new user experience by reinforcing the friendly, welcoming community atmosphere that Resonite provides.

How do I Find a Mentor

Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.

• Reach out on the Resonite Discord through the #questions-help forum channel
• Include a request for mentors or help in the name of your session. When opening a new world, you will be prompted to give it a name, with the default being “<User name>'s World”. Clicking on this will spawn a keyboard, allowing you to edit the world name.

Who are the Mentor Leads?

The role of a Mentor Lead is to oversee the Mentor Program and provide structure, feedback, management, and resources to the program. Every Mentor Lead should be able to autonomously handle things like tweaking the guidelines, correcting grammatical mistakes, implementing quality-of-life changes, and onboarding new applicants.

Current Mentor Leads can be found on the Mentor Matrix, or in the following list;

• BigRedWolfy
• Holy_Water
• orange
• Rabbuttz
• TheBasementNerd
• Ukilop
• Veer

(Current as of 12th of January, 2024)

What is the Criteria for being a Mentor?

The willingness to teach and learn, and a baseline of experience with the tools of Resonite. The Role does not come with a quota to fulfill, but rather with an expectation to represent Resonite and the friendly, open community that it houses.

What comes with the Mentor role?

• Recognition and thanks for their time and assistance as a volunteer.
• Recognition of their Mentor role via a badge and nameplate color, enabling users in need of help to more easily seek them out.
• Access to the Resonite Volunteer Team Discord to receive Mentor-related announcements, updates, and to communicate and coordinate with other mentors and members of the other volunteer teams.
• Access to the Resonite Mentor Public Shared folder, with tools and resources to help users.
  • Mentors can also submit items for addition to this folder by contacting the Mentor Lead BigRedWolfy

How do I become a Mentor?

Listed in the Mentor Resources below is an application form; the process of becoming a Mentor has been largely streamlined and made less opaque by the inclusion of the new Mentor Trainer System, which you can read through in the resources below as well.

Mentor Resources

Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.

• Mentor Program Application is the application for the Mentor Program. The Mentor Program is open to new applicants.
  • It is suggested to use the link in the Mentor Certification Center to fill out this form, as clicking it there will pre-fill most fields in the Application.

• Mentor Code of Conduct is a set of special rules for volunteers within the Mentor Program. The code of conduct is also listed below in its own translated section.

• The Mentor Matrix is a document displaying current Mentors, Mentor Trainees, their time zones, and their languages.

• Mentor Certification System is a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor.

• The Mentor Certification Centre is a world accessible from within Resonite (record URL being resrec:///G-1M33eu0F6rA/R-9d0e0329-40d6-4a02-8f41-9a0070356cf6) allowing you to get ready for the mentor test. You will find there quizzes about diverse subjects as well as a training area to sharpen your skills with multiple tools. As aforementioned, you will also find there a link for the mentor application that will auto-fill some information such as your userid.

Mentor Code of Conduct

1. Follow the Resonite User Guidelines
2. Respect fellow Users
   1. Consider personal space, comfort, ear, and eye safety.
   2. Make sure to consider what the User you’re helping is actually interested in.
3. While acting as a Mentor, Avoid Biases and Conflict
   1. De-escalate if a situation drifts too far into a discussion/argument.
   2. Personal likes/dislikes and opinions should not be forced upon other Users.
4. Do not abuse the Mentor Role
   1. Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.
   2. Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.
   3. Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Resonite Usage Guidelines.
5. Avoid disruptive Tools/Gadgets
   1. New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tools, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).
   2. Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tools when possible with new users.
6. Act polite and dignified
   1. Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.
   2. Remember that the badge comes with recognition and represents the Resonite platform to a degree.
7. Stay open to constructive criticism, listen to feedback
   1. Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.

Not following the Mentor Code of Conduct as an established Mentor may result in consequences which can range from a warning to removal from the Program.

Removal Decisions will always be made by the Mentor Leads as a whole.