メンターは、メンターリードチームによって運営され、Resoniteの信頼と安全チームによって監督されているボランティアベースのプログラムです。このプログラムに参加しているメンバーは、Resoniteコミュニティからのボランティアであり、自由な時間を使って他のユーザーを支援したり、教えたり、サポートしたりします。彼らの目標は、コミュニティ全体に、特にガイダンスを必要としている新しいプレイヤーに対して助け、支援して、サポートを提供することです。メンターは、コミュニティに新しく参加したメンバーを歓迎する役割も担っています。
メンターとは何か
メンターは、コミュニティのメンバーであり、自分の時間を使ってあらゆる経験レベルのユーザーを支援することを志願したボランティアです。彼らは、新しいユーザーがResoniteの提供するフレンドリーで歓迎的なコミュニティの雰囲気を感じられるようにすることで、新規ユーザーの体験において重要な役割を果たします。
メンターの見つけ方
メンターは、ゲーム内で独自の緑色の名前とバッジ（上記参照）によって識別できます。彼らを見つける方法はいくつかあります。
- Resonite Discordの#questions-helpフォーラムで連絡を取る。
（訳注：日本人のメンターは日本語話者向けのResoniteJapan Discordの質問・相談フォーラムで連絡を取る方が見つけやすいです。）
- セッションの名前にメンターやヘルプを求めるリクエストを含める。新しいワールドを開くときに名前を付けるよう促され、デフォルトでは「<ユーザー名>'s World」となっています。これをクリックするとキーボードが表示され、ワールド名を編集できます。
メンターリードとは誰か
メンターリード（訳注：リーダー）の役割は、メンタープログラムを監督し、プログラムに構造、フィードバック、管理、およびリソースを提供することです。すべてのメンターリードは、ガイドラインの調整、文法の訂正、生活の質を向上させる変更の実施、新しい応募者の受け入れなどを自律的に処理できる必要があります。
現在のメンターチームリーダーは、メンターマトリックスで見つけることができます。また、以下のリストにも記載されています。
- BigRedWolfy
- Holy_Water
- orange
- Rabbuttz
- Ukilop
- Veer
（2024年3月6日現在）
メンターになるための基準
メンターになるための基準は、教えたいという意欲と学びたいという意欲、そしてResoniteのツールに関する基本的な経験です。メンターの役割には特定のノルマはありませんが、Resoniteとそのフレンドリーでオープンなコミュニティを代表することが期待されます。
メンターの役割に伴う特典
- ボランティアとしての時間と支援に対する認識と感謝が得られます。
- メンターの役割を示すバッジとネームプレートの色が付与され、助けを必要とするユーザーがメンターをより簡単に見つけられるようになります。
- メンター関連のアナウンスや更新情報を受け取ったり、他のメンターやボランティアチームのメンバーとコミュニケーションを取ったりするためのDiscordチャンネルにアクセスできます。
- ユーザーを支援するためのツールやリソースが含まれているResoniteメンター共有フォルダーにアクセスできます。
- メンターは、メンターリードのBigRedWolfyに連絡することで、このフォルダーに追加するアイテムを提出できます。
メンターになる方法
以下のメンターリソースに記載されている応募フォームに記入してください。メンターになるプロセスは、新しいメンタートレーナーシステムの導入により、大幅に簡素化され、透明性が向上しました。詳細については、以下のリソースを参照してください。
Mentor Resources
Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.
- Mentor Program Application is the application for the Mentor Program. The Mentor Program is open to new applicants.
- It is suggested to use the link in the Mentor Certification Center to fill out this form, as clicking it there will pre-fill most fields in the Application.
- The Mentor Matrix is a document displaying current Mentors, Mentor Trainees, their time zones, and their languages.
- Mentor Certification System is a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor. More information can be found in the volunteer discord and Mentor Certification Centre.
- The Mentor Certification Centre is a world accessible from within Resonite (record URL being
resrec:///G-1M33eu0F6rA/R-9d0e0329-40d6-4a02-8f41-9a0070356cf6) allowing you to get ready for the mentor test. You will find there quizzes about diverse subjects as well as a training area to sharpen your skills with multiple tools. As aforementioned, you will also find there a link for the mentor application that will auto-fill some information such as your userid.
Mentor Code of Conduct
- Follow the Resonite User Guidelines
- Respect fellow Users
- Consider personal space, comfort, ear, and eye safety.
- Make sure to consider what the User you’re helping is actually interested in.
- While acting as a Mentor, Avoid Biases and Conflict
- De-escalate if a situation drifts too far into a discussion/argument.
- Personal likes/dislikes and opinions should not be forced upon other Users.
- Do not abuse the Mentor Role
- Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.
- Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.
- Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Resonite Usage Guidelines.
- Avoid disruptive Tools/Gadgets
- New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tools, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).
- Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tools when possible with new users.
- Act polite and dignified
- Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.
- Remember that the badge comes with recognition and represents the Resonite platform to a degree.
- Stay open to constructive criticism, listen to feedback
- Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.
Not following the Mentor Code of Conduct as an established Mentor may result in consequences which can range from a warning to removal from the Program.
Removal Decisions will always be made by the Mentor Leads as a whole.
Code of Conduct Violations
If you feel as if a mentor has violated the above code of conduct, you may submit a complaint using this form.
Frequently Asked Questions
(Updated 10/MAR/2024)
Q: How do I join the Mentor Program
A: Fill out an Application, as listed above.
Q: What is the Criteria for becoming a Mentor?
A: We require you to at least be proficient with the DevToolTip and Inspector, and know how to create an Avatar, and have the mindset to help users regardless of skill level or technical understanding. Everything else can be taught by our Mentor Certification Program.
Q: What comes with the Mentor Role?
A: An expectation to help users, access to a Volunteer Discord, access to a Group Inventory containing useful resources for helping users.
Q: Are the Mentors the only ones who can Teach new users?
A: No, the Mentor Program holds no exclusivity over teaching users and it isn’t so much ‘first come first served’, as it is how the user gets on with their teacher. Generally, a Mentor will not interject unless it is a blatant violation of the Platform Guidelines, or hurting the new user.
Q: Why is one of the requirements for the Mentor Program to be Over 18?
A: As a platform with User Generated Content, we are not immune to Adult Content, and helping new users set up their avatars invariably runs the risk of exposure to Adult Content. It would be ignorant to allow a minor into a space that could expose them to such content.
Q: Do I have to be a Furry/Anime/Robot to be a Mentor
A: There is no requirement to be a specific type of avatar in the Mentor Program. Be what you want to be, providing it doesn’t violate the Platform Guidelines.
Q: One of the Code of Conduct points mentions an “appropriate avatar”, what do you define that as?
A: While we have no intent to create a ‘style guide’ a-la some roleplay groups, the avatar should look “decent” if presented in daytime news or a publication. If in doubt, show it to a Mentor and ask “would this be fine in the media?”.
Q: What do I do if I encounter someone I don’t like/want to teach
A: The Mentor role comes with no quota to fulfill, it is a voluntary position, you can retract your services, but we insist that if it is done for personal bias, you defer them to another Mentor.
Q: What if I don’t feel like helping people today?
A: The Mentor Badge and Tag Color comes with the expectation of being a helper, but it is a voluntary role. If you do not feel like helping someone today, feel free to switch to an avatar where the badge isn’t visible, or hide it.
Q: What do I do if I am being abused by a Mentor?
A: First of all, is it a violation of the Platform Guidelines? If so, file a Moderation Ticket, using the “Mentor/Mod/Team Complaint” Category, to provide as much evidence as possible.
Q: What do I do if I am uncomfortable with the conduct of a Mentor, or if they were ‘unbecoming’ of the role of Mentor
A: File a Report of Misconduct.
Q: Can I be removed from the Mentor Program for Inactivity?
A: No, however your status can be changed to ‘On Leave’ and you may have to recectify if it is over 6 months. The only criteria for removal from the Program is Misconduct or Breach of Guidelines.
Q: When do you stop accepting applicants?
A: Generally we will not stop accepting applicants unless the total trainees exceeds our trainer pool by a significant amount, or if we meet our buffer to safeguard against “unsustainable new user influx”.
Q: What is an “Unsustainable New User Influx”?
A: It is an event where the concurrent active player base not merely doubles, but triples in a given month. This is usually the result of mass media coverage or a highly trending piece of content.
An unsustainable new user influx, is, as its name implies, unsustainable, as it brings in a large amount of new users that are not acculturated to the platform and its regulars, and risks alienating said regulars.
Our intent with the Mentor Program is that there should never be an event where there isn’t at least one Mentor per session to serve as a touchstone to the wider community, and give these new users a point of reference for their expectations and guide them.
Q: Does becoming a Mentor have anything to do with becoming a Moderator?
A: No. They are both positions of trust within the community, but have their own criteria and process for application/training.